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PT. Schneider Batam Membuka Lowongan Bagian Customer Complaint Management process (CCMP) dengan Kualifikasi :
Qualifications
- Education : Electrical Engineering (Electro)
- Job Related Experience : 2 - 5 years experience quality and Technical
- Business Understanding : Product Specification, Schneider Quality System, GRAP
- Others (e.g. language skills, technical skills) : English
Deskripsi Tugas :
Ensure the CCMP (Customer Complaint Management Process) is working according to Schneider rules.
- Ensure the good scheduling for the answer to customer. Push people to give fast and accurate answer.
- Ensure about the quality of our answer (Containment, correction, Prevention)
- Request detailed information to countries.
- Make a synthesis of the monthly results
- Follow the CSQ KPI
Ensure outgoing inspection is well adapted to the quality situation in customer’s side.
- Ensure the samplings rules are followed.
- Ensure the updating of sampling rates.
- Manage the actions plan with all actors.
- Make a synthesis of the monthly results.
- Follow the MDR KPI.
Ensure a good scheduling and achievement for surveillance tests.
- Prepare the yearly surveillance test plan
- Follow and ensure the tests are done according to schedule, anticipate any deviation.
- Follow the CAR coming from surveillance and the actions plan achievement.
Customer Complaint Management process (CCMP)
Ensure the CCMP (Customer Complaint Management Process) is working according to Schneider rules.
- Ensure the good scheduling for the answer to customer. Push people to give fast and accurate answer.
- Ensure about the quality of our answer (Containment, correction, Prevention)
- Request detailed information to countries.
- Make a synthesis of the monthly results
- Follow the CSQ KPI
Ensure outgoing inspection is well adapted to the quality situation in customer’s side.
- Ensure the samplings rules are followed.
- Ensure the updating of sampling rates.
- Manage the actions plan with all actors.
- Make a synthesis of the monthly results.
- Follow the MDR KPI.
Ensure a good scheduling and achievement for surveillance tests.
- Prepare the yearly surveillance test plan
- Follow and ensure the tests are done according to schedule, anticipate any deviation.
- Follow the CAR coming from surveillance and the actions plan achievement.
Manage the process with customers for specific product adaptation.
- Understand and clarify the customer adaptation needs.
- Lead the adaptation project in order to respect the define lead-time.
- Insure the coordination among all actors for adaptation project.